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Shipping Policy
Every Hartley order ships from Australia with tracking. Orders placed Monday to Friday ship within 12 hours. Orders placed on a weekend or public holiday ship on the next business day. You will receive an email with your tracking number as soon as your order is on its way.
Rates and Delivery Times
| Destination | Free express shipping on orders over | Below that amount |
|---|---|---|
| Australia | $200 AUD (express, 1 to 2 working days) | $10 regular (4 to 7 working days) or $20 express (1 to 2 working days) |
| New Zealand | $300 NZD (express, 2 to 5 working days) | $20 regular (5 to 15 working days) or $40 express |
| United States | $200 USD (express, 3 to 5 working days) | $30 regular (5 to 15 working days) or $60 express |
| Canada | $300 CAD (express, 3 to 5 working days) | $30 regular (5 to 15 working days) or $60 express |
| United Kingdom | £150 GBP (express, 3 to 5 working days) | £25 regular (5 to 15 working days) or £50 express |
| Europe | €200 EUR (express, 3 to 5 working days) | €30 regular (5 to 15 working days) or €60 express |
| Rest of the world | $250 USD (express, 4 to 7 working days) | $40 USD regular (7 to 12 working days) or $80 USD express |
Delivery times are estimates from dispatch. International parcels can occasionally be held by customs or local carriers, so please allow a few extra days.
Customs, Duties and Taxes
For orders to the United States, import duties and taxes are calculated and collected at checkout, so there is nothing extra to pay on delivery. For other international orders, the destination country may charge import duties or taxes. Unless they are shown and collected at checkout, these charges are paid by the recipient and are not included in our prices or shipping costs.
PO Boxes and Work Addresses
We can deliver to PO Boxes. If you are sending to a work address, please include the business name so the courier can find you.
Wrong Address
If you notice a mistake in your shipping address, email contact@hartleywatches.com straight away. If your order has not left yet, we will correct it.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, contact us at contact@hartleywatches.com with your order number and photos. We will work with the carrier to resolve it, and nothing here limits your rights under the Australian Consumer Law or the consumer laws of your country.
