Warranty

WATCHES


All Hartley Watches are backed by a five-year warranty from the date of purchase, significantly exceeding the minimum legal requirements in many regions. This reflects our commitment to exceptional quality and craftsmanship. Our warranty covers manufacturing defects in the watch itself, including the movement, case, and crystal. However, it does not cover parts outside of these components.

EXCLUSIONS & LIMITATIONS

Please be aware that the following conditions may result in charges for repair or replacement, even within the warranty period:

  • Damage caused by improper use, neglect, or accidents (e.g., knocks, dents, crushed crystals)
  • Damage caused by unauthorized repairs or modifications
  • Damage resulting from fire or water exposure (Note: Our watches are water-resistant, but not waterproof. Please avoid submerging your watch.)
  • Aesthetic changes from normal wear and tear (e.g., minor scratches, wristband color fading, or peeling of plating)
  • Missing retail store or purchase date information on the warranty
  • Failure to include the warranty card with the watch
  • Battery replacements

In situations where original parts are unavailable, suitable substitutes may be used for components like the case, dial, hands, crystal, watchband, or others.

 

Please note that all orders placed before September 1, 2017, were covered by a 12-month warranty period.

 


RINGS


Our rings are covered by a warranty against manufacturing defects for a period of 12 months from the date of purchase, in compliance with legal requirements. Please inspect your ring upon receipt and contact us at contact@hartleywatches.com within 30 days if you believe it has a defect. We will assess the issue and determine the appropriate course of action, which may include repair, replacement, or refund, depending on the circumstances.

Please avoid submerging your ring in water, as this may cause discoloration. Normal wear and tear, misuse, or damage caused by the user are not covered under this warranty.

 


FOUNTAIN PENS


Our fountain pens are covered by a warranty against manufacturing defects for a period of 12 months from the date of purchase, in compliance with legal requirements. Please inspect your fountain pen upon receipt and contact us at contact@hartleywatches.com within 30 days if you believe it has a defect. We will assess the issue and determine the appropriate course of action, which may include repair, replacement, or refund, depending on the circumstances.

Please avoid exposing your fountain pen to water, as this may cause discoloration or damage. Additionally, ensure you use reputable ink suitable for fountain pens, as improper ink can damage the nib or feed. Avoid pressing too hard when writing, as this may damage the nib.

 


LEATHER WALLETS


Our leather wallets are covered by a warranty against manufacturing defects for a period of 12 months from the date of purchase, in compliance with legal requirements. Please inspect your wallet upon receipt and contact us at contact@hartleywatches.com within 30 days if you believe it has a defect. We will assess the issue and determine the appropriate course of action, which may include repair, replacement, or refund, depending on the circumstances.

 

 

COLLECTOR'S BOX

 

Our collector's boxes are covered by a warranty against manufacturing defects for a period of 12 months from the date of purchase, in compliance with legal requirements. Please inspect your collector's box upon receipt and contact us at contact@hartleywatches.com within 30 days if you believe it has a defect. We will assess the issue and determine the appropriate course of action, which may include repair, replacement, or refund, depending on the circumstances.

 


WARRANTY CLAIMS

 

To request a replacement under this warranty, please email us at contact@hartleywatches.com with the following details:

  • Your name
  • Shipping address
  • Order number
  • A clear description of the issue
  • Supporting photos, if possible